APC Race to the Edge

Frequently Asked Questions

What are the promotion dates?

To qualify eligible APC by Schneider Electric products must be purchased
and paid in full between 1 May 2018– 30 September 2018. Only open to Australian and New Zealand end-users and not open to existing and new APC partners, resellers and distributors.

When must I submit my claim by?

To qualify an entry into the draw ALL claims must be received by 15 October 2018.

It is your responsibility (the consumer) to ensure that ALL information is correct and provided by this date.

If the items required by APC by Schneider Electric are not received or a claimant has not been verified to the satisfaction of APC by Schneider Electric as at 23:59 AEDST 15 October 2018, an entry into the draw will NOT be authorised and no further correspondence will be entered into.

What information do I need to complete the online form?

The information required is set-out in the form provided at www.apcracetotheedge.com.au
To complete the form you will need to provide the following details:

Contact Information
First Name
Last Name
Address
Phone number
Email address
Date of Purchase
Place of Purchase

Upload PDF or image of the invoice
Product Details
Number of Eligible Products being claimed

What are the eligible products and how many entries into the draw do I get?

Eligible products include Smart-UPS, Rack or PDU products and eligible SKU are listed below.

Smart-Ups

Rack

Power Distribution

SC420I

AR100

AP7526

SC620I

AR100HD

AP7551

SC450RMI1U

AR201

AP7552

SMC1000i

AR203A

AP7553

SMC1000i-2U

AR204A

AP7554

SMC1500i

AR3100

AP7555A

SMC1500i-2U

AR3104

AP7557

SMC2000I

AR3105

AP7586

SMC2000I-2U

AR3107

AP7585

SMC3000I

AR3140

AP9559

SMC3000RMI2U

AR3150

AP9565

SMT750I

AR3155

AP9568

SMT1000I

AR3157

AP9572

SMT1500I

AR3200

AP9569

SMT2200I

AR3300

AP6003A

SMT3000I

AR3305

AP6009A

SMT750RMI2U

AR3307

AP6015A

SMT1000RMI2U

AR3340

AP6020A

SMT1500RMI1U

AR3347

AP6032A

SMT1500RMI2U

AR3350

AP6038A

SMT2200RMI2U

AR3355

AP6120A

SMT3000RMI2U

AR3357

AP7820

SUA5000RMI5U

AR4000MV

AP7821

SUA750RMI1U

AR4018IA

AP7820B

SUA1000RMI1U

AR4024IA

AP7821B

SMX750I

AR4038IA

AP7822B

SMX1000I

AR2400

AP7850B

SMX2200HV

AR2400FP1

AP8853

SMX3000HV

AR2401

AP8853X678

SMX3000HVNC

AR2407

AP8858

SMX1500RMI2U

AR2480

AP8858EU3

SMX1500RMI2UNC

AR2487

AP8881

SMX2200RMHV2U

AR2500

AP8886

SMX3000RMHV2U

AR2507

AP7922

SMX3000RMHV2UNC

AR2580

AP7920B

SUA500PDRI-H

AR2587

AP7921B

SUA500PDRI-S

AP7922B

SURT1000XLI

AP7950B

SURT1000XLI-NC

AP8953

SRT2200RMXLI

AP8958

SRT2200XLI

AP8958EU3

SRT2200RMXLI-NC

AP8959

SRT3000RMXLI

AP8959EU3

SRT3000XLI

AP8981

SRT3000RMXLI-NC

AP8453

SRT5KXLI

AP8459EU3

SRT5KXLI-ASU

AP8459WW

SRT5KRMXLI

AP8481

SRT5KRMXLI-ASU

AP8653

SRT5KRMXLW-HW

AP8659

SRT5KRMXLW-HW-ASU

AP8659EU3

SRT6KXLI

AP8681

SRT6KXLI-ASU

AP4421

SRT6KRMXLI

AP4422

SRT6KRMXLI-ASU

AP4423

SRT8KXLI

AP4424

SRT8KXLI-ASU

AP7768

SRT8KRMXLI

AP7769

SRT8KRMXLI-ASU

SRT10KXLI

SRT10KXLI-ASU

SRT10KRMXLI

SRT10KRMXLI-ASU

SURT15KRMXLI-ASU

SURT20KRMXLI-ASU

You will receive an entry into the draw for EACH eligible product you purchase.

How many units can I claim for?

You can claim an unlimited number of products in one purchase.

Can I apply over the phone or by post?

Unfortunately, only online applications are authorised.
Telephone, Email or Fax applications CANNOT be accepted or processed.

Completed applications must be lodged online by 15 October 2018.

If you have any concerns, please email us at support@apcracetotheedge.com.au

What do I do if I do not receive a confirmation email within 24 Hours?

First, check your Spam/Junk folder – just in case.

Then, if you still cannot find the email please email us on support@apcracetotheedge.com.au to confirm your application has been lodged correctly. We will respond to you within 48 hours.

If a claim fails to be correctly entered, it will not be processed and NO further correspondence will be entered into.

Is proof of payment for the eligible product required?

Yes, you MUST upload a copy of your invoice when you claim online.

It is your responsibility to provide a legible copy of your PAID Invoice at the time of claim.

This must show FULL PAYMENT (or $0 balance owing) on a valid APC by Schneider Electric product purchased & paid for between 1 May 2018  – 30 September 2018.

A legible scanned copy of the Invoice is sufficient.

Please do not send the original Invoice as we are unable to return documentation to you.

What if I’m unable to upload a copy of the Invoice receipt with the claim?

If you are unable to upload a copy of your Invoice during your claim, then you must print the completed form and send it via email along with your invoice.

Email: support@apcracetotheedge.com.au

How does the Scratch & Win Part of the promotion work?

Upon submission of your claim, you will receive an email with access to an online quiz, upon successful completion of the quiz you will be emailed with an online scratch promotion opportunity. It will link you to an online portal which will enable you to participate in the scratch and win component of the promotion. By participating you have a chance to win up to $250 in MasterCard card.

Do I only get one chance at passing the quiz?

No, you may attempt the online quiz as many times as you wish. You will only receive your scratch card once the quiz is successfully passed.

How and when will I receive my MasterCard card if I win?

You will receive an e-MasterCard gift card which will be sent to the email address that you entered when submitting your claim within 14 days of scratching a winning ticket.

What else do I need to know?

Fraudulent claims: Claims found to be fraudulent will be declined and subjected to further investigation and there may be legal ramifications.

Promotion Terms & Conditions

It is your responsibility to ensure that ALL information supplied is correct.

If a claim has not been correctly submitted and/or is incomplete as of 23:59 AEDST 15 October, then no entry into the draw will be issued, and no further correspondence will be entered.

To view the full Terms & Conditions visit www.apcracetotheedge.com.au